Here at Decathlon, the quality of products and satisfaction of our customers are our top concerns. With our "Return and Exchange" Policy, if the quality does not meet the expectation of the customer or the customers are not happy during the using time, the customer can return/ exchange the products easily without paying for any kind of fee. NOTE: This following Exchange & Return Policy is applied only for customers who purchased products distributed by Decathlon KH (Cambo Sporting Goods LTD.)
TERM OF RETURN AND EXCHANGE
The products can be returned or exchanged within 365 days from the date of purchase. However, the product has to be brand new and unused with the tags attached as well. With manufacturing defected, please kindly return to us. For several special conditions: safety products such as helmets, protection pads, ropes, harnesses cannot be returned. Perishable and wear and tear products such as Protein powder, cosmetics, energy drinks, the tire, and the tube cannot be returned or exchanged. The last price promotion items cannot be exchanged or refunded.
Decathlon is unable to refund or exchange items that do not meet the above criteria.
Online purchase: 1. fill in the return form in our website; 2.deliver the purchased item using Decathlon's designated agency.
*** customer can also return the product to the store. In store purchase: return the purchase products(s) to the store. Decathlon is unable to refund or exchange items that do not meet the above criteria.
The decathlon will refund only once we obtain the returned item which met all the criteria under this policy.Online return: Refund can be done by bank transfer only; the customer is required to provide bank account details for this purpose.
Refund will be done by credit back to the same bank account if the payment made by credit card and the return done within a month from the date of purchase. In store return: Refund can be done in cash. Refund will be done by credit back the same bank account if the payment made by credit card and the return done within a month from the date of purchase.