Frequently asked questions
TO ASSIST YOU WITH YOUR CONCERNS, WE MADE THE QUESTIONS AND ANSWERS FOR YOU.
ONLINE SHOPPING OPTIONS:
At decathlon, there are various ways to get your products to your doorstep! Discover which delivery method suits you best before your purchase.
We are committed to having your order ready for collection within 1 day! The best part is. It is absolutely free! Simply place your order online, choose Decathlon Sen Sok store, you will receive a confirmation email once your product is ready to be collected. Please wait until you receive this email before coming to collect it at the store. You have 3 days to collect your order. Please bring along your notification email for verification purposes. You can also forward your email to someone else for collection on your behalf.
Note: Voluminous items (Machines, Treadmills, Trampolines) are not available for Click & Collect
Cash on Delivery:
You can place an order online and pay in cash when your products get delivered to your address.
Just place your order online and choose your address and get your product(s) delivered within 1-3 days. it’s as simple as that...! Link or attached video for instruction on how to buy online.
Once your order is in "shipped" status, we are no longer able to undertake any cancellation because the order is already in the hand of the courier.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. our team will contact you if there are any out-of-stock item(s). You have the option to cancel the out-of-stock item(s) from your order and ship the remainder of your order, or you can cancel the whole order and place a new order. Please note that if you cancel the out-of-stock item(s), you will be refunded for the cancelled item(s) by bank transfer. do take note that any shipping fee paid will not be refunded. please allow 1-7 working days for refunds to be processed.
Unfortunately, It Is Not Possible To Make An Order From Another Country. You Will Only Find On This Website The Products Displayed In Our Local Store Located In Phnom Penh, Cambodia. The Product Is Not In Stock. When Will It Be Available Again? We Cannot Provide You The Accurate Arrival Date Of New Stock. It Usually Takes 3 To 4 Weeks. However, It Is Not Guaranteed. Hello Sir! Please complete the payment. Thanks
In Decathlon Cambodia we accept Payment methods such as:
- Cash On Delivery
- Visa Card (Credit & Debit)
We Accept USD And Riels. Please Note That Exchange Rates May Vary And Will Be Charged By The Bank.
Why Did My Payment Fail? Payment Failure Can Happen Due To Various Reasons Such As:
- Incorrect Card Details
- Card Security Code Failed
- Insufficient Funds
- Website Issues
Please Check On Any Of The Above Issues Before You Attempt The Purchase Again.
We Use The Secure Socket Layer (SSL) Protocol For All Orders Placed. This Encryption Allows A High Level Of Security For Your Transactions. Transmission Of Your Card Details And Personal Details Is Fully Secured.
In Decathlon Cambodia we provide our user with several delivery methods:
- Click and Collect
- Phnom Penh Delivery
- Province Delivery
To know more about our Delivery Service: