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PRODUCT RECALL

You have trusted us by purchasing the Domyos Strap & Rocky Screwgate Carabiner.

We thank you for that. We would like to request you to stop using those products.

If you bought the following products between 01/01/2016 and 24/12/2018, you are concerned by this information note.

As part of our safety and quality controls and our constant dialogue with customers, the cross training/bodybuilding

teams have become aware that this product does not meet our desired level of safety. We have found that in very rare

cases, the snap hook can break We request you not to use this product anymore if the following corrective action has

not been done before. The risk may be eliminated by carrying out a simple procedure. Complete the following steps to

find out all the details of this procedure:

Repair

1- Repair simply the product yourself, using the method shown

Click here to watch the video.

Exchange

2- Exchange it for a different product in your Decathlon store.

Return

3- Return your product to your nearest Decathlon store and asking for a refund.

As part of our quality and safety processes, we have identified a potential risk : in very few cases, the screwgate

(black part) in the carabiner could be assembled upside down. It can cause an unpredictable unlocking while using it.

Considering that your safety is paramount, we decided to recall this product. You are concerned by this product recall

if your purchase was made between 05/12/2018 and 04/07/2019 Here is how to check if you carabiner is OK or NOT OK:

Position

1. Place your carabiner in the right position

Click here to watch the video.

Check

2. Check the screwgate position

if the hollow part is on the top, your carabiner is OK

Return/refund

3- Return your product to your nearest Decathlon store and asking for a refund.

As part of our quality and safety processes, we have identified a potential risk : The assembly can loosen

gradually and partially at the proximity of the seat or even completely. This phenomenon, very random, occurs

only in very rare cases, however we do not want to take any risk regarding the safety of our users, therefore

we recall all our products. As a precautionary principle, we invite you to return your product to your nearest

store in order to be refunded.

Our customer relations center is at your disposal to answer any questions:

(+855) 99777519/(+855) 964777519

Monday-Sunday 10am-7pm.

Thank you for your understanding and apologize for the inconvenience.