Hide Filters
Filters 0
Sort by :
Filters 0

PRODUCT RECALL

AS PART OF OUR SAFETY AND QUALITY CONTROLS AND OUR CONSTANT DIALOGUE WITH CUSTOMERS, WE, TOGETHER WITH OUR CUSTOMERS HAVE BECOME AWARE THAT THESE PRODUCTS DOES NOT MEET OUR DESIRED LEVEL OF SAFETY.

PRODUCT RECALL

AS PART OF OUR SAFETY AND QUALITY CONTROLS AND OUR CONSTANT DIALOGUE WITH CUSTOMERS, WE, TOGETHER WITH OUR CUSTOMERS HAVE BECOME AWARE THAT THESE PRODUCTS DOES NOT MEET OUR DESIRED LEVEL OF SAFETY.

Brand: oxelo

WE ASK YOU TO STOP USING THIS PRODUCT!

You were many in choosing this product and we thank you for that.

Unfortunately, as part of our quality process, the OXELO teams have identified a potential risk regarding the breakage of the scooter direction tube. A crack can appear progressively and cause the direction tube to break during usage which could cause the child to fall.

Our commitment to the quality of our products that we design for our young users is such that we do not want to take any risks and we have decided to recall this product. You are concerned if you bought the product from the 24th of January 2021 to the 30th of September 2021 included.

We invite you to return your product to your nearest store for a complete refund.

Our call center is available and is at your disposal to answer any questions on this number : 

096 4 777519 from 9pm to 10pm everyday.


We thank you for your understanding and we apologise for the inconvenience caused.We are putting all our energy in finding substitute solutions for this product that can suit the safe practice for our young users.

EXCHANGE:

Exchange it for a different product in your Decathlon stores

RETURN:

Return your product to your nearest Decathlon stores and ask for a refund

Reference: 8578834   8543240  8383781     

Item Code: 2985107  2743975  4016451

Brand: NABAJI

WE ASK YOU TO STOP USING THIS PRODUCT!

Many of you have voted for this product and we are aware of this, unfortunately, as part of our quality processes, the NABAIJI teams have identified a potential risk concerning the breaks of a welding line at the buoy part.

The welding line can break gradually and partially separating the inflatable part from the fabric part where the child rests. The child could be directly in the water. 

This very random phenomenon only occurs in very rare cases. We do not regret any accident relating to this problem, however, we do not wish to take any risk concerning the safety of our young users and we are therefore recalling all our products.

As a precautionary principle, we invite you to return your product to your nearest store for a refund. Our customers' relationship center is available to answer  any questions. 

We thank you for your understanding and apologize for the inconvenience caused.

EXCHANGE:

Exchange it for a different product in your Decathlon store

RETURN:

Return your product to your nearest Decathlon store and ask for a refund

Reference: 2538309

Brand: DOMYOS

If you bought the following products between 01/01/2016 and 24/12/2018, you are concerned by this information note.

As part of our safety and quality controls and our constant dialogue with customers, the cross training/bodybuilding

teams have become aware that this product does not meet our desired level of safety. We have found that in very rare

cases, the snap hook can break We request you not to use this product anymore if the following corrective action has

not been done before. The risk may be eliminated by carrying out a simple procedure. Complete the following steps to find out all the details of this procedure:

REPAIR: 

Simply the product yourself, using the method shown Click here to watch the video.

EXCHANGE:

Exchange it for a different product in your Decathlon store

RETURN:

Return your product to your nearest Decathlon store and ask for a refund

WE ASK YOU TO STOP USING THIS PRODUCT!

As part of our quality and safety processes, we have identified a potential risk: in very few cases, the screwgate

(black part) in the carabiner could be assembled upside down. It can cause an unpredictable unlocking while using it.

Considering that your safety is paramount, we decided to recall this product. You are concerned by this product recall

if your purchase was made between 05/12/2018 and 04/07/2019 Here is how to check if your carabiner is OK or NOT OK:

Position

1. Place your carabiner in the right position

Click here to watch the video.

Check

2. Check the screwgate position if the hollow part is on the top, your carabiner is OK

Return/refund

3- Return your product to your nearest Decathlon store and asking for a refund.

WE ASK YOU TO STOP USING THIS PRODUCT!

As part of our quality and safety processes, we have identified a potential risk: The assembly can loosen

gradually and partially at the proximity of the seat or even completely. This phenomenon, very random, occurs

only in very rare cases, however, we do not want to take any risk regarding the safety of our users, therefore

we recall all our products. As a precautionary principle, we invite you to return your product to your nearest

store in order to be refunded.

Our customer relations center is at your disposal to answer any questions:

(+855) 99777519/(+855) 964777519

Monday-Sunday 9am-10pm.

Thank you for your understanding and apologize for the inconvenience.