Remark: For Non-Decathlon Member Return Policy
- 30 days for Exchange with proof of purchase (receipt)
- No cash refund is allowed.
For more information, please contact us via:
BENEFITS OF DECATHLON MEMBERSHIP PROGRAMME TERMS & CONDITIONS
In Decathlon Cambodia, you are entitled to an Exchange or Refund of your Decathlon products within 365 days as a Decathlon member and Exchange within 30 days as a non-member except following conditions.
We are unable to process a refund or an exchange for the following condition:
1.Products that are deemed to be damaged on purpose/unmaintained/not return in a resellable conditions.
2.Products are subjected to normal wear and tear
3.Products that are perishable such as protein powder, cosmetics, energy drinks, tire, and tube
4.Products that are the last price promotion items cannot be exchanged or refunded.
5.Products that have been personalized such as clothing/bags/etc…
6.There is no proof of purchase
7.Claim for damage parts or accessories lost after a several days from the date of purchase.
Click here for more details on return policy
With manufacturing defect, please kindly return to us at our stores:
During the warranty period, the customer has the right to return any defective product in order to obtain repair or replacement of the defective parts depending on the nature of the defect. If the product is irrepairable. Decathlon will offer the Customer an exchange with a product of equivalent value. If no product with an equivalent value is available, Decathlon will refund the customer the full purchase price of the product paid by the customer. For specific warranty, please refer to Basic Warranty.
1. Full Members are entitled to return and exchange a product that is deemed to be defective within the duration of warranty.
2. Non-Members are only entitled to return a product that is deemed to be defective within the duration of 30 days.
Decathlon Members may access to all our sport playground for free in any stores following our playground guideline.
Decathlon Members may participate for free in any Decathlon sports events.
Decathlon Membership Programme is free of charge and is valid for an unlimited period.