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Basic warranty

Detailed information of basic warranty from each brand product

BASIC WARRANTY | CYCLING PRODUCT
  • Life time warranty on Frames, steem, handle bar and git fork.
  • 5 years warranty on Suspension
  • Basic check up for 2 years
BASIC WARRANTY | FITNESS PRODUCT

WHAT IS THE DURATION OF THE DOMYOS WARRANTY?

  • The legal warranty on Domyos Fitness equipment is 2 years. 
  • Domyos also applies a 5-year commercial warranty on the structures.
  • Is considered as a structure all the metal parts welded together in the factory.
  • This set of parts represents the chassis of your device
  • The rest of the device is made up of spare parts.
  • You may be asked for proof (invoice or receipt) in order to claim the guarantee

WARRANTY EXCLUSIONS

The Domyos warranty does not cover:

  •  normal wear of parts (e.g. protective foam)
  •    non-domestic use of the product (e.g. community, sports hall, association, etc.) excluding   products for semi-professional 
  •  assembly not in accordance with that defined in the instructions supplied with the product
  •  non-compliance with the instructions for use and safety defined in the instructions supplied with the product (e.g. outdoor use)
  •  non-compliance storage advice (do not store outdoors or in a place with high temperature and/or humidity variations such as a veranda, garage, etc.)
  • lack of product maintenance (e.g. regular tightening of screws, cleaning of the product after use)
  • the use of aggressive products (eg: detergents) when maintaining the product,
  • scratches, corrosion, and discolouration
  • shocks, falls, and more generally any cause unrelated to the quality of the product.
  • claim for damage parts or accessories lost after a several days from the date of purchased.

DOMYOS reserves the right to check whether all the conditions for the application of the guarantee have been met (in particular by requesting the presence of the defective parts by sending photos/videos) and to implement all the useful and necessary to verify it.

BASIC WARRANTY | HIKING PRODUCT
  • Tents: 2 years warranty on Water proofing, Stiching, Zips, Poles.
  • Shoes: 2 years warranty on Stiches, Sold glue.
  • Backpack: 2 years warranty on Stiches, Zips, Other component.

2 YEAR WARRANTY ON ALL OUR BRANDS BY DECATHLON PRODUCTS >>>

Here at Decathlon, all Decathlon products come with a minimum of 2 years warranty. Our 2-year warranty (starting from the date of purchase), we will replace any defective item that does not live up to our standards of quality and unbeatable value or irrepairable. But wait, there is more. We have got longer warranties on some of our sports equipment including our Lifetime Warranty on metal bike frames!

5 YEAR WARRANTY ON ALL OUR FITNESS MACHINES, INFLATABLE TENTS, AND CARBON BIKES >>>

Whether you are at home, on the road, or at a campsite, our 5 year warranty will be there to support you every step of the way. With a 5 year warranty on fitness machines, carbon bike frames, and inflatable tents, you can feel confident in getting the very best from our innovative technology.

10 YEAR WARRANTY ON QUECHUA & FORCLAZ BACKPACKS AND PONGORI OUTDOOR TABLE TENNIS TABLES >>>

With our 10 year warranty across backpacks and outdoor table tennis tables, we believe they will become firm favourites both in the great outdoors and in your everyday life. We want to do everything we can to make you feel confident in our products so that you love them as much as we do.

LIFETIME WARRANTY ON ALL METAL BIKE FRAMES >>>

We believe that a relationship between a rider and their Decathlon bike should be a long-lasting one. That’s why with our lifetime warranty, we make it simple for you to replace all metal frames and forks, handlebars and stems - so you can ride it forever!

USER RELATIONSHIP

PLEASE CONTACT US ANYTIME FOR MORE INFORMATION.