Reviews

Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.

More

Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.

If you're looking for reviews about our products, you' ll be able to find them directly on the product page.

4.2 / 5

5 Reviews
5 of 5 people recommends decathlon
Navigation ease
3.8 / 5
Payment process
4.4 / 5
Delivery Experience
3.8 / 5
Customer service
5 / 5
Quality of service Click & Collect
4.75 / 5
Sovathana

i love it

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Cambodia)
Response of the brand
Hello Sovathana,Thank you for your review!We are happy you love shopping with us online.Regarding your ratings, we are currently working hard to improve our website navigation and making payment process effortlessly to give you the best experience next time you purchase.We hope to see you again soon.Boramey<br>User Relationship Management Leader
Sovathana found this answer helpful
Navigation ease
Payment process
Delivery Experience
Quality of service Click & Collect
Customer service
Chloé

The delivery man didn't come to right place and moreover didn't have money change so I had to go in a shop to exchange money...

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Cambodia)
Response of the brand
Hello&nbsp;Chloé,<br><br>Thank you so much for taking the time to give us feedback! We really appreciate your comment for improvement.<br>At Decathlon, user satisfaction is at the core in everything we do. Hence, we will take this case for futher investigation and we will alert our partnered delivery company for improvement.<br><br>Thank you so much again for your feedback. We hope you enjoy the product. If you have any more feedback, please let us know. We are always keen to listen.<br><br>Have a nice and sportive day!<br><br>Boramey<br>User Relationship Management Leader
Navigation ease
Payment process
Delivery Experience
Ranita

Excellent products, Excellent service

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Cambodia)
Response of the brand
Hello, Ranita<br><br>Thank you for your review!<br><br>We are happy you were able to find the products you need and find our service excellent.<br>Regarding your ratings, we are working hard to improve our website and delivery service to offer all of our sports users the best experience.<br>We hope to see you again soon.<br><br>Sokunleakhena<br>User Relationship Management Coordinator
Ranita found this answer helpful
Navigation ease
Payment process
Delivery Experience
Quality of service Click & Collect
Customer service
Margaux

Its a shame that as usual, delivery people dont know how to find an adress and dont speak any english word . It took 10min to my neighbours to explain where we live when we have the easiest adress of phnom penh and a small street as well. About the website the size are in khmer so its difficult to understand what is 6 months old and 6 years old ( in baby/ kids clothes).

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Cambodia)
Response of the brand
Hello Margaux,<br><br>Thank you so much for the feedback.<br><br>We are sorry you had such an unpleasant experience with our delivery service.<br>Currently, we are working very hard with our partnered couriers to improve our delivery.<br><br>Regarding the website, as it has just implemented there are many areas that are still in development.&nbsp;However, thanks to your feedback that we are able to identify the issues very clearly and inform our technical team to further investigate and find suitable solutions.<br><br>We hope to see you again soon.<br>Thank you.<br><br>Sokunleakhena<br>User Relationship Management Coordinator
Margaux found this answer helpful
Navigation ease
Payment process
Delivery Experience
Quality of service Click & Collect
Customer service
Vathana

Mother amazing

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Cambodia)
Navigation ease
Payment process
Delivery Experience
Quality of service Click & Collect
Customer service
Sort Filter
Filter Filter0
Filter
Reset All Filter 0
CLOSE
APPLY