FAQ

ONLINE SHOPPING OPTIONS

  • CLICK AND COLLECT - DESCRIPTION + PROCESS MAP
  • CASH ON DELIVERY - DESCRIPTION + PROCESS MAP
  • ONLINE PAYMENT - DESCRIPTION + PROCESS MAP

ORDERS

  • MODIFY ORDER

HOW CAN I MODIFY MY ORDER?

WE ARE UNABLE TO CHANGE ORDERS ONCE THE CHECKOUT PROCESS HAS BEEN COMPLETED. PLEASE CHECK YOUR ORDER CAREFULLY BEFORE CLICKING 'BUY NOW'. YOU ARE ABLE TO RETURN PURCHASED ITEM(S) FOR A FULL REFUND 356 DAYS FOR DECATHLON MEMBERS.

  • CANCEL ORDER

HOW CAN I CANCEL MY ORDER?

ONCE YOUR ORDER IS IN "SHIPPED" STATUS, WE ARE NO LONGER ABLE TO UNDERTAKE ANY CANCELLATIONS BECAUSE THE ORDER IS ALREADY IN THE HANDS OF THE COURIER.

CAN I PLACE AN ORDER OVER THE PHONE?

UNFORTUNATELY, WE ARE UNABLE TO ACCEPT ORDERS VIA PHONE. ORDERS HAVE TO BE PLACED ONLINE WITH A VALID ACCOUNT TO ALLOW TRACKING.

WHAT HAPPENS IF MY ORDER HAS AN OUT OF STOCK ITEM AND WHY DID THIS HAPPEN?

ALTHOUGH WE TRY OUR BEST TO MAINTAIN 100% ACCURACY WITH INVENTORY, THERE ARE RARE OCCASIONS WHERE WE EXPERIENCE AN INVENTORY ERROR.

OUR TEAM WILL CONTACT YOU IF THERE ARE ANY OUT OF STOCK ITEM(S). YOU HAVE THE OPTION TO CANCEL THE OUT OF STOCK ITEM(S) FROM YOUR ORDER AND SHIP THE REMAINDER OF THE ORDER, OR YOU CAN CANCEL THE WHOLE ORDER AND PLACE A NEW ORDER.

PLEASE NOTE IF YOU CANCEL THE OUT OF STOCK ITEM(S), YOU WILL BE REFUNDED FOR THE CANCELLED ITEM(S) BY BANK TRANSFER. DO TAKE NOTE THAT ANY SHIPPING FEE PAID WILL NOT BE REFUNDED. PLEASE ALLOW 1-7 WORKING DAYS FOR REFUNDS TO BE PROCESSED.

  • STOCK (UNAVAILABLE ITEMS)

THE PRODUCT THAT I’M LOOKING FOR IS NOT AVAILABLE IN YOUR STORE. CAN I ORDER IT FROM ANOTHER COUNTRY?

UNFORTUNATELY, IT’S NOT POSSIBLE TO ORDER A PRODUCT FROM ANOTHER COUNTRY. YOU WILL ONLY FIND ON THIS WEBSITE THE PRODUCTS DISPLAYED IN OUR LOCAL STORE LOCATED IN PHNOM PENH, CAMBODIA.

PAYMENT

  • PAYMENT METHODS

AT DECATHLON CAMBODIA, WE ACCEPT THE FOLLOWING METHODS OF PAYMENT

  • CASH ON DELIVERY
  • VISA CARD (CREDIT & DEBIT)
  • MASTERCARD

  • PAYMENT CURRENCY

WE ACCEPT USD AND RIELS. PLEASE NOTE EXCHANGE RATES MAY VARY AND WILL BE CHARGED BY THE BANK.

  • SAFE PAYMENTS

WE USE THE SECURE SOCKET LAYER (SSL) PROTOCOL FOR ALL ORDERS PLACED. THIS ENCRYPTION ALLOWS A HIGH LEVEL OF SECURITY FOR YOUR TRANSACTIONS. TRANSMISSION OF YOUR CARD DETAILS AND PERSONAL DETAILS IS FULLY SECURE.

DELIVERY

  • DELIVERY

WE OFFER ONLY ONE STANDARD DELIVERY, WHICH TAKES 1 TO 3 DAYS. DELIVERY FEES VARY DEPENDING ON ITEMS WEIGHTS AND DELIVERY LOCATION.

WE CURRENTLY DELIVER TO PHNOM PENH AND MANY PROVINCES IN CAMBODIA. HOWEVER, THERE ARE SOME SPECIAL ZONED PROVINCES. PLEASE CONTACT OUR TEAM AT 099777519 / 0964777519 FOR MORE INFORMATION.

  • TRACKING ORDER

ONCE THE ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A NOTIFICATION EMAIL CONTAINING A LINK TO OUR PARTNERED DELIVERY COMPANY’S WEBSITE WITH THE TRACKING NUMBER.

  • DELIVERY QUESTIONS

CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?

PLEASE CONTACT OUR TEAM AT 099 777 519 / 096 4 777 519 FOR MORE INFORMATION ABOUT THIS.

DO YOU SHIP INTERNATIONALLY?

UNFORTUNATELY, WE ONLY DELIVER WITHIN CAMBODIA.

EXCHANGE, RETURNS AND REFUND

OUR OBJECTIVE IS TO SATISFY ALL OF OUR USERS. IF YOU ARE NOT SATISFIED WITH OUR PRODUCT(S), WE CAN EXCHANGE OR OFFER FULL REFUND FOR YOU. PLEASE NOTE THAT DELIVERY SERVICE FEE CANNOT BE REFUNDED.

ACCOUNT

  • CREATE AN ACCOUNT

DO I HAVE TO REGISTER?

YES! YOU HAVE TO CREATE AN ACCOUNT WITH US. THIS WILL ENABLE US TO KEEP TRACK OF YOUR ONLINE PURCHASES. WE WILL, OF COURSE, KEEP YOUR PERSONAL INFORMATION PRIVATE AND ENSURE IT IS SAFE. WE WILL NOT RETAIN YOUR PAYMENT INFORMATION.

  • MODIFY MY ACCOUNT

HOW DO I CHANGE THE DETAILS IN MY ACCOUNT?

ONCE REGISTERED, YOU CAN LOG INTO YOUR ACCOUNT TO AMEND YOUR PASSWORD, EMAIL ADDRESS OR ADDRESS DETAILS.


WE'RE SORRY YOU HAVEN'T BEEN ABLE TO FIND THE ANSWER TO YOUR QUESTION(S). OUR USER SERVICE TEAM IS ALWAYS KEEN TO HELP YOU, SO PLEASE EITHER CALL US ON THESE NUMBER 099 777 519 / 096 4 777 519, OR SEND AN EMAIL TO CONTACT@DECATHLON.COM


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