QUESTIONS?
TO ASSIST YOU WITH YOUR CONCERNS, WE MADE THE QUESTIONS AND ANSWERS FOR YOU.
ONLINE SHOPPING OPTIONS
At Decathlon, There Are Various Ways To Get Your Products To Your Doorstep! Discover Which Delivery Method Suits You Best Before Your Purchase.
We Are Committed To Have Your Order Ready For Collection Within 1 Day! The Best Part Is.. It Is Absolutely Free! Simply Place Your Order Online, Choose Decathlon Sen Sok Store, You Will Receive A Confirmation Email Once Your Product Is Ready To Be Collected. Please Wait Until You Receive This Before Coming To Collect At The Store. You Have 5 Days To Collect Your Order. Don't Forget To Bring Your Notification Email For Verification Purpose! You Can Also Forward Your Email To Someone Else For Collection On Your Behalf. Note: Voluminous Items (Machines, Treadmills, Trampolines) Are Not Available For Click & Collect

➔ Cash On Delivery - Description + Process Map
You Can Place An Order Online And Pay In Cash When Your Products Get Delivered To Your Address.
➔ Online Payment - Description + Process Map
Just Place Your Order Online, Choose Your Address And Get Your Product(S) Delivered Within 1-3 Days. It’s As Simple As That...! Link Or Attach Video For Instruction On How To Buy Online
➔Cancel Order
How Can I Cancel My Order? Once Your Order Is In ‘shipped’ Status, We Are No Longer Able To Undertake Any Cancellations Because The Order Is Already In The Hands Of The Courier.
Can I Place An Order Over The Phone? Unfortunately, We Are Unable To Accept Orders Via Phone. Orders Have To Be Placed Online With A Valid Account To Allow Tracking.
What Happens If My Order Has An Out Of Stock Item And Why Did This Happen? Although We Try Our Best To Maintain 100% Accuracy With Inventory, There Are Rare Occasions Where We Experience An Inventory Error. Our Team Will Contact You If There Are Any Out Of Stock Item(S). You Have The Option To Cancel The Out Of Stock Item(S) From Your Order And Ship The Remainder Of Your Order, Or You Can Cancel The Whole Order And Place A New Order. Please Note That If You Cancel The Out Of Stock Item(S), You Will Be Refunded For The Cancelled Item(S) By Bank Transfer. Do Take Note That Any Shipping Fee Paid Will Not Be Refunded. Please Allow 1-7 Working Days For Refunds To Be Processed.
➔Stock (Unavailable Items)
The Product That I’m Looking For Is Not Available In Your Store. Can I Order It From Another Country? Unfortunately, It Is Not Possible To Make An Order From Another Country. You Will Only Find On This Website The Products Displayed In Our Local Store Located In Phnom Penh, Cambodia. The Product Is Not In Stock. When Will It Be Available Again? We Cannot Provide You The Accurate Arrival Date Of New Stock. It Usually Takes 3 To 4 Weeks. However, It Is Not Guaranteed. Hello Sir! Please complete the payment. Thanks

PAYMENT

➔Payment Methods
At Decathlon Cambodia, We Accept The Following Methods Of Payment
➔ Cash On Delivery
➔ Visa Card (Credit & Debit)
➔ Mastercard
➔Payment Currency
We Accept USD And Riels. Please Note That Exchange Rates May Vary And Will Be Charged By The Bank.
Why Did My Payment Fail? Payment Failure Can Happen Due To Various Reasons Such As:
͍ Incorrect Card Details
͍ Card Security Code Failed
͍ Insufficient Funds
͍ Website Issues
Please Check On Any Of The Above Issues Before You Attempt The Purchase Again.
➔Safe Payments
We Use The Secure Socket Layer (SSL) Protocol For All Orders Placed. This Encryption Allows A High Level Of Security For Your Transactions. Transmission Of Your Card Details And Personal Details Is Fully Secured.


DELIVERY
➔Delivery
We Offer Only One Standard Delivery, Which Takes 1 To 3 Days. Delivery Fees Vary Depending On Items’ Weight And Delivery Location. We Currently Deliver To Phnom Penh And Many Provinces In Cambodia. However, There Are Some Special Zoned Provinces. Please Contact Our Team At 099 777 519 / 096 4 777 519 For More Information.
➔Tracking Order
Once The Order Has Been Shipped, You Will Receive A Notification Email Containing A Link To Our Partnered Delivery Company’s Website. Please Use Your Phone Number Given In The Order For Tracking.
➔Delivery Questions
Can I Change My Address After Placing An Order? Please Contact Our Support Team At 099 777 519 / 096 4 777 519 For More Information On This.
Do You Ship Internationally? Unfortunately, We Only Deliver Within Cambodia. What Happens If I Am Not There When My Order Is Delivered? Signature May Be Necessary When Accepting The Package, So It Is Preferable For You Or Somebody Else To Be Available At The Stated Address. Normally, The Delivery Man Will Contact You Shortly Before Delivering The Products. However, If Your Presence Is Not Possible, Our Partnered Delivery Company Will Gladly Reschedule For You To Suit The Situation.


EXCHANGE, RETURN AND REFUND

Our Objective Is To Satisfy All Of Our Sports Users. If You Are Not Satisfied With Any of Our Product(S), We can Exchange Or Offer Full Refund For You. See Exchange, Returns And Refund Policy. Please Note That Delivery Service Fee Cannot Be Refunded.

ACCOUNT
➔Create An Account
Do I Have To Register? Yes! You Have To Create An Account With Us. This Will Enable Us To Keep Track Of Your Online Purchases. We Will, Of Course, Keep Your Personal Information Private And Ensure It Is Safe. We Will Not Retain Your Payment Information.
➔Modify My Account
How Do I Change The Details In My Account? Once Registered, You Can Log Into Your Account To Amend Your Password, Email Address Or Address Details.
WE'RE SORRY YOU HAVEN'T BEEN ABLE TO FIND THE ANSWER TO YOUR QUESTION(S). OUR USER SERVICE TEAM IS ALWAYS KEEN TO HELP YOU, SO PLEASE EITHER CALL US ON THESE NUMBER 099 777 519 / 096 4 777 519, OR SEND AN EMAIL TO CONTACT@DECATHLON.COM

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