Product Recall Decathlon Cambodia

PRODUCT RECALL

You have trusted us by purchasing the Domyos Strap & Rocky Screwgate Carabiner.
We thank you for that. We would like to request you to stop using those products.


If you bought the following products between 01/01/2016 and 24/12/2018, you are concerned by this information note.
As part of our safety and quality controls and our constant dialogue with customers, the cross training/bodybuilding
teams have become aware that this product does not meet our desired level of safety. We have found that in very rare
cases, the snap hook can break We request you not to use this product anymore if the following corrective action has
not been done before. The risk may be eliminated by carrying out a simple procedure. Complete the following steps to
find out all the details of this procedure:


REPAIR


1- Repair simply the product yourself, using the method shown
Click here to watch the video.

EXCHANGE


2- Exchange it for a different product in your Decathlon store.

RETURN


3- Return your product to your nearest Decathlon store and asking for a refund.

As part of our quality and safety processes, we have identified a potential risk : in very few cases, the screwgate
(black part) in the carabiner could be assembled upside down. It can cause an unpredictable unlocking while using it.
Considering that your safety is paramount, we decided to recall this product. You are concerned by this product recall
if your purchase was made between 05/12/2018 and 04/07/2019 Here is how to check if you carabiner is OK or NOT OK:


POSITION


1. Place your carabiner in the right position
Click here to watch the video.

CHECK


2. Check the screwgate position
if the hollow part is on the top, your carabiner is OK

RETURN/REFUND


3- Return your product to your nearest Decathlon store and asking for a refund.


Our customer relations center is at your disposal to answer any questions:
(+855) 99777519/(+855) 964777519
Monday-Friday 10am-7pm, Saturday-Sunday 11am-8pm.
Thank you for your understanding and apologize for the inconvenience.

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