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Had this heart rate monitor appropriately 6 months and it no longer works as it should. Reads extremely low. Tried changing batteries etc. but to no avail.
Best to stick with the more popular brands and spend that little bit more.
I purchased yesterday as a brand new item. Upon opening, it was apparent that the battery compartment cover was knawed and battery was missing - obviously a previous return.
No instructions on pairing but I eventually figured it out with Strava. The heart rate reading starts with 70 and then shoots to 239+ consistently which is clearly wrong.
A poor product and Decathlon shouldn't be selling used, returned goods as brand new. I will be returning this immediately.
The belt could not detected in zwift on samsung tab.
Hello Chi Wa,
Thank you for your feedback on our product!
We are sorry to hear about your encounter. Regarding that issue, this heartrate monitor belt only can support those applications on IOS and Android on below:
iOS：Decathlon Coach | Runkeeper | Runtastic Pro | Endomondo | Strava
Android 4.3 mini：Decathlon Coach | Endomondo | Runtastic Pro
In addition, we really appreciate your opinions ,it will collected to the production line for the better product qualities to all of you!
In light of this, you are welcome to exchange or refund the product (even without packing) in any of our 5 stores which we hope will be acceptable to you.
If you have any more questions, comments, please contact or WhatsApp us at 91659235 we would be more than happy to share and help. Hope to see you around soon!
Decathlon Hong Kong Running Team
cheaper than most other brands. works as good as others. connects to fitness watches without problem.
Thank you for supporting Decathlon Hong Kong and your feedback on our product! We are delighted to hear that you have had a positive product experience with us.
We will keep on maintain our service standards to give you a better purchasing experience.
If you have any inquiries, please feel free to reach back out as we would be more than happy to share and assist. Hope to see you around soon!
Decathlon Hong Kong Running Team
I've been using my first strap for twelve months which makes it as reliable as my previous Garmin strap (which failed after 18months). I've just brought another for my son but this didn't work. When I checked it had a CR2012 battery rather than a CR2032 battery. I've swapped it for the right battery but putting the wrong battery, which isn't up to the job, in a new product is rubbish (I've checked my strap which came with the right battery).
Thank you for your comments about our Dual HR BELT.
I'm sorry that you found a CR2012 in your product, this never happened before. I will make sure this was not start again on our production line.
Please don't hesitate to bring back your belt to the store so they can give you another new one.
If this one is broken we'll make it repair before putting in back to store in second-hand products.
Kimberley, Ingénieur Produit
so far so good connected to Garmin Edge and Fenix 5 with no problems
Bought as a replacement for a wahoo HRM. Good purchase
Reliable and good value
The best HRM I've owned. Fantastic value.
Much cheaper than some big name products and works perfectly - talks to my biking Garmin flawlessly. Comfortable to wear for long rides. Really excellent value