Return and Exchange
Read about how our RETURN and EXCHANGE works
RETURN Policies
In Decathlon Cambodia, you are entitled to EXCHANGE or REFUND your Decathlon products within 365 days as a Decathlon member and 30 days as a non-member as long as Decathlon Product is in a new and/or resellable condition with all the packaging and tags intact.
We are unable to process a REFUND or an EXCHANGE for the following conditions:
- Products that are deemed to be damaged on purpose/unmaintained/not return in a resellable condition.
- Products subject to normal wear and tear
- Products that are perishable such as Protein powder, cosmetics, energy drinks, the tire, and the tube
- Products that are the last price promotion items cannot be exchanged or refunded.
- Products that have been personalized such as clothing/bags/etc…
- For non-Decathlon members, a 30 days exchange must include the receipt
With manufacturing defected, please kindly return to us at our stores.
In Decathlon Cambodia, you are entitled to an Exchange or Refund of your Decathlon products within 365 days as a Decathlon member and 30 days as a non-member as long as Decathlon Product is in a new and/or resellable condition with all the packaging and tags intact.
We are unable to process a refund or an exchange for the following condition:
- Products that are deemed to be damaged on purpose/unmaintained/not return in a resellable condition.
- Products are subjected to normal wear and tear
- Products that are perishable such as protein powder, cosmetics, energy drinks, tire, and tube
- Products that are the last price promotion items cannot be exchanged or refunded.
- Products that have been personalized such as clothing/bags/etc…
- There is no proof of purchase
With manufacturing defected, please kindly return to us at our stores.
Non-Voluminous Products
Products purchased at any Decathlon Store or via Click & Collect can be exchanged at nearby:
- Experience Store
- Connect Store
Products purchased via Home Delivery can be exchanged at nearby:
- Experience Store
Voluminous products
Products purchased at any Decathlon Store or via Click & Collect can be exchanged at nearby:
- Experience Store
Products purchased via Home Delivery can be exchanged at nearby:
- Experience Store
Note:
* If you would like to exchange your old product with a new one at any of our Connect stores, it is recommended to purchase your new product online before visiting our store to collect/exchange it with your old product or visit our store directly to help or contact our team beforehand.
* If the items that you want to exchange are not in connect store range; customers can change to another item in stores or refund based on your membership type.
* Note: Return for Exchange or Refund via Delivery for online orders is not available at the moment.
* If you would like to ask for more information please contact us via: contact@decathlon.com.kh or 096 4777 519
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